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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Beverly Reid

Beverly Reid

June 9, 2025

5  out of  5
rating by Beverly Reid
"Axel is a knowledgeable agent that is accessible to answer questions. His staff is well trained and available"
We responded:
"Thank you for taking the time to share your experience! We take great pride in having a knowledgeable and accessible team that’s committed to answering questions and providing dependable support. Your feedback affirms the value of our ongoing training and dedication to service. We're grateful for the opportunity to assist you! – Axel #ServiceMatters"
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Shannon Martin

June 5, 2025

5  out of  5
rating by Shannon Martin
"Axel and his staff members are kind, knowledgeable, and dedicated. From initial contact to detailed reviews and follow ups, there is a commitment given to ensure the proper coverages are in place, assistance with retirement planning, and an overall assurance of assistance for any insurance needs. This agency is highly recommended! Thank you, Axel and Staff for all the good you do for State Farm and their policyholders!"
We responded:
"Thank you for your thoughtful and comprehensive review! We’re honored to know that the team’s dedication, professionalism, and attention to detail have stood out throughout your experience. Providing support across all aspects of insurance and financial planning is something we take seriously, and your recommendation means a great deal. We appreciate the opportunity to serve and look forward to continuing to be a reliable resource for your needs! - Axel #ServiceMatters"
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Malcolm Ayuso

June 5, 2025

5  out of  5
rating by Malcolm Ayuso
"Axel and his team are simply the best. They are knowledgeable and they just get things done. Highly recommend"
We responded:
"Thank you for the great feedback! We truly appreciate your recommendation and are glad to know the team's knowledge and efficiency have made a positive impact. It's our priority to provide prompt, professional service every step of the way! - Axel #ServiceMatters"
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J.D. Lindsey

June 4, 2025

5  out of  5
rating by J.D. Lindsey
"Axel Jimenez is an outstanding insurance agent who consistently goes above & beyond for his clients. As a contractor, I have had the pleasure of working with Axel & his team, and I am continually impressed with how the whole team advocates for their clients' needs. As a fellow customer service nerd, I love this! You can trust that Axel & team will take the time to understand their clients' situation & connect them with the trusted services to help. I highly recommend Axel Jimenez for anyone seeking a knowledgeable & dependable professional!"
We responded:
"Thank you so much for the kind words and recommendation! We take great pride in advocating for our customers and ensuring each individual’s needs are understood and addressed with care. It’s especially meaningful to receive feedback from someone who shares our passion for excellent service. We appreciate the opportunity to work with you and look forward to continuing to serve with the same level of dedication and professionalism! - Axel #ServiceMatters"
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Jason Eisfelder

June 3, 2025

5  out of  5
rating by Jason Eisfelder
"Axel is the most responsive external partner I have ever used. He is straightforward, tells me all of my options and open to help in anyway possible. If you are looking for an agent I definitely recommend Axel."
We responded:
"Thank you for the thoughtful review! Our State Farm team’s commitment to responsiveness, transparency, and going the extra mile is what sets him apart. We're grateful for your trust and recommendation—it's a privilege to support you! – Axel #ServiceMatters"
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Jim Ott

June 3, 2025

5  out of  5
rating by Jim Ott
"Awesome, great customer service! Very responsive and helpful!"
We responded:
"Thank you for the kind words! We’re so glad to hear you had a positive experience. Providing responsive, helpful service is what we strive for every day—appreciate you taking the time to share! - Axel #ServiceMatters"
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Marilyn Petri

June 1, 2025

5  out of  5
rating by Marilyn Petri
"My husband and I have been Axel's clients for several years. He and his staff are always ready to help with all your insurance needs. Axel is very good at presenting various options that work best for you and your family. I highly recommend Axel and his staff for all your insurance and financial needs"
We responded:
"Thank you for your continued trust and loyalty over the years! Our State Farm team is dedicated to providing personalized service and thoughtful guidance to help you and your family make informed decisions. We truly appreciate your recommendation—it means a great deal to us! – Axel #ServiceMatters"
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mariana rutledge

June 1, 2025

5  out of  5
rating by mariana rutledge
"Axel and his team are very responsive. If you leave a message, they will get right back to you. One example was over a weekend when we were picking up a rental car after an accident. We called Axel and left a message. We did not expect a return call but within minutes, Axel called from one of his kids’ sporting events to answer our question. They also provide insurance options and suggestions but let us choose what works best. That is great service."
We responded:
"Thank you for sharing such a thoughtful review! We’re glad to hear you felt supported and empowered to make the choices that work best for you. That kind of personalized service is exactly what we aim to deliver—every time. We appreciate your trust! – Axel #ServiceMatters"
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Sri aakash Reddiyar

May 31, 2025

5  out of  5
rating by Sri aakash Reddiyar
"Axel and his team are the best in town. Quick to respond to inquiries, are super friendly and caring. Would definitely recommend being insured by them."
We responded:
"Thank you so much for your kind words! Our State Farm team takes great pride in being responsive, approachable, and genuinely caring in every interaction. We truly appreciate your recommendation and are grateful for the opportunity to serve you! - Axel #ServiceMatters"
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Dusty Kaster

May 31, 2025

5  out of  5
rating by Dusty Kaster
"Thank you Axel and your team for reviewing our policy and updating us with coverage options that leave us with piece of mind in case of a claim."
We responded:
"Thank you for taking the time to share your experience! Our State Farm team is committed to ensuring every customer feels confident in their coverage and fully informed about their options. We're glad to hear the policy review gave you added assurance—we're always here when you need us! - Axel #ServiceMatters"
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Sean Kingsbury

May 31, 2025

5  out of  5
rating by Sean Kingsbury
"Axel Jimenez is more than just a great State Farm agent—he’s a leader among agents and a true pillar of the Bloomington community. His involvement across so many positive efforts in the area doesn’t go unnoticed. Whether it’s supporting local causes or mentoring others, Axel shows up with a kind heart and a thoughtful approach. It’s clear he genuinely cares about people. I’ve seen firsthand the impact he makes, and I couldn’t recommend him more highly."
We responded:
"Thank you so much for your kind words and recommendation! Our entire State Farm team is committed to taking the time to truly understand your needs—whether it’s reviewing coverage, identifying savings, or helping with long-term goals like investments. We’re grateful for the opportunity to serve you and appreciate your trust in us! - Axel #ServiceMatters"
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Chad Martin

May 31, 2025

5  out of  5
rating by Chad Martin
"Axel and his staff are the best. They really take the time to review your coverage and let you know what you need. He will work with you to save money each month and help with your investments. Highly recommended!"
We responded:
"Thank you so much for the kind words and strong recommendation! Taking the time to review coverage, identify opportunities for savings, and support your financial goals is exactly the standard we aim for. We truly appreciate your trust! - Axel #ServiceMatters"
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Michael De Falco

May 31, 2025

5  out of  5
rating by Michael De Falco
"Axel has been able to really assist and help me understand the value of the many products State Farm offers. He talks through it so I can understand what I need. I’ve been with State Farm for over 25 years and its agents like Axel that make it so easy and valuable to continue staying with the number one auto insurer."
We responded:
"Thank you for your heartfelt review and long-standing loyalty! Clear communication and helping customers truly understand their options is exactly what we strive for. It’s an honor to support you and be part of your insurance journey with the nation’s leading auto insurer. We appreciate your trust! - Axel #ServiceMatters"
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David Casper

May 31, 2025

5  out of  5
rating by David Casper
"By far the best agent I've ever met. Actually cares about his clients as if they were family. 100 percent recommend."
We responded:
"Thank you for such a powerful endorsement! Caring for customers like family is at the core of our mission, and your recommendation means a great deal. We’re honored to have your trust and support! - Axel #ServiceMatters"
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Logan Tierney

May 30, 2025

5  out of  5
rating by Logan Tierney
"He is always involved with the community and leaves a good impression wherever he goes. I have had nothing but positive interactions with him and would recommend him to anyone!"
We responded:
"Thank you for sharing such positive feedback! Being actively involved in the community and building strong relationships is a cornerstone of our approach. We truly appreciate your recommendation and continued support! - Axel #ServiceMatters"
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Griffin

May 30, 2025

5  out of  5
rating by Griffin
"Axel is a wonderful agent. Service is impeccable."
We responded:
"Thank you for your kind words! We take great pride in delivering impeccable service and are grateful for your trust. Your satisfaction is our top priority! - Axel #ServiceMatters"
Profile photo of Aimee Tierney

Aimee Tierney

May 30, 2025

5  out of  5
rating by Aimee Tierney
"Axel is a great agent and is very responsive. Every question I have is answered with a swift response. Thank you to both Axel and his team! #servicematters"
We responded:
"Thank you for highlighting the responsiveness and dedication of our team! Providing swift, thorough answers is a core part of our commitment to excellent service. We truly appreciate your support and the hashtag says it all— Axel #ServiceMatters!"
Profile photo of Gavin Young

Gavin Young

May 30, 2025

5  out of  5
rating by Gavin Young
"Axel is a great agent and an even better man. He really helped me out."
We responded:
"Thank you for sharing such kind words! It’s wonderful to hear that the support you received made a meaningful difference. We’re proud to serve you with integrity and care every step of the way. - Axel #ServiceMatters"
Profile photo of Logan McBurney

Logan McBurney

May 30, 2025

5  out of  5
rating by Logan McBurney
"Axel Gimenez is an outstanding State Farm agent! He’s professional, knowledgeable, and genuinely cares about helping his clients. He made the whole process smooth and easy, and took the time to explain all my options. Highly recommend him if you’re looking for great service and peace of mind!"
We responded:
"Thank you for your thoughtful recommendation! Providing professional, knowledgeable, and caring service is at the heart of what we do. We’re glad to hear the process was smooth and clear—your confidence means a great deal to us. We appreciate your trust and support! - Axel #ServiceMatters"
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Drew Schaafsma

May 29, 2025

5  out of  5
rating by Drew Schaafsma
"My family’s been with Axel for 7 years and we haven’t been happier! Most affordable agent in town and he’s a great guy in general. Thank you Axel!!!!!"
We responded:
"Thank you so much for your continued trust and loyalty over the past 7 years! It means the world to know you’ve had such a positive experience. Providing affordable coverage and dependable service is what we’re here for—grateful to have you as part of the family! - Axel #ServiceMatters"
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Keegan Buckner

May 29, 2025

5  out of  5
rating by Keegan Buckner
"Axel and his team is a very skill qualified team with the highest efficiency I have ever seen in the industry of insurance. Shoutout to the Axel’s son Gabe Jimenez aswell!!!"
We responded:
"Thank you for the outstanding review! We appreciate your kind words and continued support! - Axel #ServiceMatters"
Profile photo of Owen Sherman

Owen Sherman

May 29, 2025

5  out of  5
rating by Owen Sherman
"Great Service!"
We responded:
"Thank you! We truly appreciate your support—providing great service is always our goal! - Axel #ServiceMatters"
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Justin

May 29, 2025

5  out of  5
rating by Justin
"I highly recommend Axel Jimenez. He is a knowledgeable, trustworthy, and dedicated agent who goes above and beyond to meet the needs of his clients. Thanks to his guidance, I now have peace of mind knowing that I have the right insurance protection in place." Like a good neighbor Axel Jimenez is there."
We responded:
"Thank you for the thoughtful recommendation! It’s wonderful to hear that you’ve had such a positive experience. Being knowledgeable, trustworthy, and truly dedicated to our customers is what we strive for every day. We’re grateful for your trust—and proud to be there when you need us, just like a good neighbor! - Axel #ServiceMatters"
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Qianaz

May 29, 2025

5  out of  5
rating by Qianaz
"I just got done talking with Bri. She listened to what I had to say. From the time she answered to the time we got off.. her customer service was respectful and wonderful! She definitely deserves bonuses!"
We responded:
"Thank you so much for sharing your experience! We’re thrilled to hear that Bri provided such respectful and attentive service. Her dedication to our customers truly stands out, and we appreciate you recognizing her efforts. We’re lucky to have her on the team! - Axel #ServiceMatters"
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Kassi A

May 29, 2025

2  out of  5
rating by Kassi A
"He's great! We just got off the phone and he is helping me plus getting in touch with others as well!"
We responded:
"Thank you for the kind words - I am not sure why you rated my agency with 2 stars? Let me know how to earn your confidence in agency and score 5 stars!"